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Hurlands Website Terms & Conditions

Welcome to Hurlands! These Terms & Conditions explain how you can use our website and what you can expect when interacting with us online.

By using our website, you agree to follow these terms. If you don’t agree, please don’t use the site.

 

1. Who We Are

This website is operated by Hurlands Ltd a company registered in England and Wales. Registered office: 6 Farnham Trading Estate, Farnham, GU9 9NN
Company number: 15786403.
VAT number (if applicable): 471778356.
Email: info@hurlands.com

2. Using Our Website

You’re welcome to browse our site and register your interest for updates, but please do so responsibly. You must not use the website in a way that could damage, disable, or impair its operation or interfere with other users experience.

All content on this website including text, images, and branding belongs to Hurlands or its licensors. You may share our content through social media or personal use, as long as you don’t edit, misrepresent, or use it in a way that could harm or mislead others about Hurlands or damage our brand reputation.

Please don’t copy, republish, or use our materials for commercial purposes without our written permission.

3. Information We Provide

We do our best to make sure all information on this site is accurate, current, and helpful. However, from time to time things might change. We can’t guarantee that all information is always up to date or error-free, but we’ll do our best to keep everything as accurate as possible.

4. Links to Other Websites

Our website may include links to other websites or social media platforms for your convenience. Please note that Hurlands doesn’t control those external sites and isn’t responsible for their content, accuracy, or privacy practices.

5. How We Use Your Information

If you register your interest or sign up for updates, we’ll use your information to keep in touch about events, news, and future opportunities. We handle your personal information carefully and only use it as described in our Privacy Policy.

6. Cookies

Our website may use cookies to make your experience better and to understand how people use our site. You can find more information about how we use cookies in our Cookie Policy:

7. Updates and Changes

We may update these Terms from time to time as our website and services evolve. When we do, we’ll post the latest version here with a new ‘last updated’ date. By continuing to use the website, you agree to any updated terms.

8. Legal Information

These Terms are governed by the laws of England and Wales, and any disputes will be handled in the courts of England and Wales.

Last updated: 12/11/25

HURLANDS CANCELLATION & NO-SHOW POLICY

This Cancellation Policy applies to all bookings made through the Hurlands mobile app (“Bookings”).

Nothing in this policy affects statutory consumer rights under UK law.

Customers may cancel a Booking subject to the notice periods set out below.

The user’s card will be charged immediately on booking.

There is a 10-minute grace period from the time of booking during which any Booking may be cancelled. Where a cancellation is made within this grace period, the amount paid will be returned to the user in the form of virtual credits.

Cancellations made at least 5 days before the scheduled start time will have monies returned to the user in the form of virtual credits where the user has booked an individual Pickleball or Padel court for private use, or returned to the user’s payment card for any other event.

Cancellations made less than 5 days before the scheduled start time will not be refunded, unless otherwise required by law.

Virtual credits can be used to pay for any Pickleball, Padel, or Health and Fitness booking.

Where virtual credits are issued, they are non-transferable, have no cash value, and may be subject to an expiry period. Any applicable expiry period will be communicated to users at the time the credits are issued.

Where applicable, refunds or credits will be processed on the same day as the cancellation, subject to payment processor timescales.

If a customer fails to attend a Booking without cancelling in advance (“No-Show”), a refund or virtual credits will not be issued, unless otherwise required by law.

Hurlands may cancel or reschedule a Booking due to circumstances including, but not limited to:

In such cases, customers will be offered a full refund to the original payment method or the option of virtual credits of equal value.

Where required by law, customers may have a statutory right to cancel within 14 days of purchase for certain contracts made online.

This right does not apply to Bookings for leisure activities provided on a specific date or at a specific time where the service takes place within the 14-day cancellation period.

Refunds (where applicable) will be issued to the user’s original payment card.

Refunds will be processed without undue delay and, in any event, within 14 days of the cancellation being confirmed, subject to payment processor timescales.

Where a Booking is cancelled by Hurlands, refunds are processed immediately but may take up to 5 working days to be received by the user, depending on the card provider.

All cancellations must be made via the Hurlands app.

Cancellations are effective from the time they are successfully submitted.

This Cancellation Policy forms part of Hurlands’ Terms & Conditions and should be read alongside them.