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Hurlands Website Terms & Conditions

HURLANDS

TERMS & CONDITIONS

Last updated: 08/04/2026

These Terms & Conditions (“Terms”) apply to the use of the Hurlands website, mobile application, facilities and services, including the booking of courts, sessions, classes, events and related activities (together, the “Services”).

By accessing the website, creating an account, making a booking, attending the facilities or otherwise using the Services, you agree to be bound by these Terms.

  1. ABOUT US

This website is operated by Hurlands Ltd (“Hurlands”, “we”, “us”, “our”), a company registered in England and Wales.

Registered office: 6 Farnham Trading Estate, Farnham, GU9 9NN

Company number: 15786403

VAT number: 471778356

Email: info@hurlands.com

  1. SCOPE OF THESE TERMS

These Terms govern:

– use of the Hurlands website;

– use of the Hurlands mobile application;

– creation and use of user accounts;

– all bookings made through the website or app;

– attendance at and use of Hurlands facilities; and

– participation in activities, sessions and events.

Additional policies, including the Cancellation & No-Show Policy, Liability Waiver and Privacy Policy, form part of these Terms.

  1. ACCOUNTS AND ELIGIBILITY

You may be required to create an account to make bookings. You agree to provide accurate and complete information and to keep your login details secure. You are responsible for all activity carried out through your account.

You must be at least 18 years old to create an account.

Where activities are booked for participants under the age of 18, the account must be created and managed by a parent or legal guardian in their own name. The parent or legal guardian is responsible for adding the child to their account and for providing consent and accepting any applicable waivers and terms on behalf of the minor.

  1. BOOKINGS

Bookings are made through the Hurlands app or website. A booking is confirmed once payment has been successfully processed and confirmation has been issued.

You are responsible for ensuring booking details are correct at the time of booking.

Hurlands reserves the right to refuse, cancel or amend bookings where reasonably necessary, including for operational, safety or technical reasons.

  1. ON-SITE CATERING AND HOSPITALITY SERVICES

Hurlands offers on-site catering, café, bar and hospitality services at its facilities. These services may be operated directly by Hurlands or in partnership with third-party hospitality providers.

Catering and hospitality services are not generally booked on a standalone basis through the Hurlands website or app. However, certain bookings, events or promotions (such as combined play and hospitality offerings or private events) may include catering or hospitality services as part of the overall booking.

Where catering or hospitality services form part of a booking, additional terms, house rules or conditions may apply.

Any personal data collected in connection with catering or hospitality services will be processed in accordance with Hurlands’ Privacy Policy.

Hurlands does not guarantee the availability of catering or hospitality services at all times and reserves the right to change, suspend or withdraw such services.

 

  1. PAYMENTS

Payments are processed via third-party payment providers. Hurlands does not store full payment card details.

Prices are displayed at the time of booking. We reserve the right to change prices at any time, but changes will not affect confirmed bookings.

  1. CANCELLATIONS, NO-SHOWS AND REFUNDS

Cancellations, refunds and no-shows are governed by the Cancellation & No-Show Policy, which forms part of these Terms.

Nothing in this section affects your statutory consumer rights under UK law.

  1. USE OF FACILITIES AND CONDUCT

You agree to use the facilities safely and responsibly, comply with all rules and safety guidance, and treat staff and other users with respect.

Hurlands may suspend or terminate access, remove users from the premises or cancel bookings where behaviour is unsafe, disruptive or inappropriate.

Changing rooms and associated facilities must be used in accordance with on-site signage, any applicable policies, and instructions provided by staff. Users are expected to behave respectfully towards others at all times.

Hurlands reserves the right to manage access to facilities and to take appropriate action where use of facilities is inappropriate, unsafe, or causes distress to others.

  1. HEALTH AND SAFETY

Participation in activities at Hurlands involves physical activity and inherent risks. You are responsible for assessing your own fitness and ability to participate and for stopping if you feel unwell or unsafe.

Participation in activities at Hurlands is subject to acceptance of a Liability Waiver, Assumption of Risk and Consent Agreement. The full Liability Waiver is presented during the booking process within the Hurlands app and must be actively accepted before a booking can be completed. The Liability Waiver does not appear as a standalone policy on the website.

 

  1. LIABILITY

Nothing in these Terms excludes or limits liability for:

– death or personal injury caused by negligence;

– fraud or fraudulent misrepresentation; or

– any other liability that cannot be excluded under UK law.

Subject to the above, Hurlands is not responsible for losses arising from use of the Services at your own risk, temporary unavailability of facilities or systems, or acts or omissions of third parties.

  1. CCTV AND MONITORING

Hurlands uses CCTV and other monitoring systems at its facilities for safety, security, operational and dispute-resolution purposes.

Hurlands also operates video replay technology in designated playing areas (see “Video Replay Technology” section below).

Further information about monitoring and recordings is set out in the Privacy Policy.

  1. VIDEO REPLAY TECHNOLOGY

Hurlands facilities may use video replay technology to enhance the playing experience. This technology allows users to capture and view short video clips of gameplay within designated areas of the venue (“Replay Content”).

By using the facilities, you acknowledge that video recording may take place in playing areas and that you, your guests and other participants may appear in such recordings.

Replay Content is primarily used to provide the core functionality of the service, including generating and delivering video clips to users.

Where activities take place as part of group sessions, events or social formats involving multiple participants, replay content may be made available to all attendees of that session, regardless of which court or activity they were participating in at the time of recording.

Replay Content may also be used for service improvement, analysis and operational purposes. Where Replay Content is used for marketing or promotional purposes (including social media), this will be carried out in accordance with our Privacy Policy and, where required, with appropriate consent.

Replay Content may be processed by trusted third-party service providers who support the delivery of this functionality.

Replay Content will be retained only for as long as reasonably necessary for the purposes described above and may be deleted or anonymised when no longer required.

Further information on how personal data is processed, including your rights, is set out in the Privacy Policy.

 

 

  1. PERSONAL PROPERTY

Personal belongings are brought onto the premises at your own risk. Hurlands is not responsible for loss, theft or damage except where liability cannot be excluded by law.

  1. INTELLECTUAL PROPERTY

All content on the website and app, including branding, text, images and logos, is owned by or licensed to Hurlands. You may not use or reproduce this content without prior written permission.

  1. PRIVACY AND COMMUNICATIONS

Personal data is processed in accordance with Hurlands’ Privacy Policy.

Service-related communications are not marketing communications. Marketing communications are only sent where you have opted in and may be unsubscribed from at any time.

  1. ACCESSIBILITY

Hurlands aims to make its website, app and facilities accessible to as many people as possible. Further information is available in the Accessibility Statement.

  1. CHANGES TO THESE TERMS

Hurlands may update these Terms from time to time. Updated versions will be posted on the website and, where appropriate, notified to users.

  1. GOVERNING LAW

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

  1. CONTACT

If you have any questions about these Terms, please contact info@hurlands.com

 

HURLANDS CANCELLATION & NO-SHOW POLICY

This Cancellation Policy applies to all bookings made through the Hurlands mobile app (“Bookings”).

Nothing in this policy affects statutory consumer rights under UK law.

Customers may cancel a Booking subject to the notice periods set out below.

The user’s card will be charged immediately on booking.

There is a 10-minute grace period from the time of booking during which any Booking may be cancelled. Where a cancellation is made within this grace period, the amount paid will be returned to the user in the form of virtual credits.

Cancellations made at least 5 days before the scheduled start time will have monies returned to the user in the form of virtual credits where the user has booked an individual Pickleball or Padel court for private use, or returned to the user’s payment card for any other event.

Cancellations made less than 5 days before the scheduled start time will not be refunded, unless otherwise required by law.

Virtual credits can be used to pay for any Pickleball, Padel, or Health and Fitness booking.

Where virtual credits are issued, they are non-transferable, have no cash value, and may be subject to an expiry period. Any applicable expiry period will be communicated to users at the time the credits are issued.

Where applicable, refunds or credits will be processed on the same day as the cancellation, subject to payment processor timescales.

If a customer fails to attend a Booking without cancelling in advance (“No-Show”), a refund or virtual credits will not be issued, unless otherwise required by law.

Hurlands may cancel or reschedule a Booking due to circumstances including, but not limited to:

In such cases, customers will be offered a full refund to the original payment method or the option of virtual credits of equal value.

Where required by law, customers may have a statutory right to cancel within 14 days of purchase for certain contracts made online.

This right does not apply to Bookings for leisure activities provided on a specific date or at a specific time where the service takes place within the 14-day cancellation period.

Refunds (where applicable) will be issued to the user’s original payment card.

Refunds will be processed without undue delay and, in any event, within 14 days of the cancellation being confirmed, subject to payment processor timescales.

Where a Booking is cancelled by Hurlands, refunds are processed immediately but may take up to 5 working days to be received by the user, depending on the card provider.

All cancellations must be made via the Hurlands app.

Cancellations are effective from the time they are successfully submitted.

This Cancellation Policy forms part of Hurlands’ Terms & Conditions and should be read alongside them.