Hurlands Terms & Conditions

HURLANDS

TERMS & CONDITIONS

Last updated: 08/06/2026

These Terms & Conditions (“Terms”) apply to the use of the Hurlands website, mobile application, facilities and services, including the booking of courts, sessions, classes, events and related activities (together, the “Services”).

By accessing the website, creating an account, making a booking, attending the facilities or otherwise using the Services, you agree to be bound by these Terms.

1. ABOUT US

This website is operated by Hurlands Ltd (“Hurlands”, “we”, “us”, “our”), a company registered in England and Wales.

Registered office: 6 Farnham Trading Estate, Farnham, GU9 9NN

Company number: 15786403

VAT number: 471778356

Email: info@hurlands.com

2. SCOPE OF THESE TERMS

These Terms govern:

– Use of the Hurlands website;

– Use of the Hurlands mobile application;

– Creation and use of user accounts;

– All bookings made through the website or app;

– Attendance at and use of Hurlands facilities; and

– Participation in activities, sessions and events.

Additional policies, including the Cancellation & No-Show Policy, Liability Waiver and Privacy Policy, form part of these Terms.

3. ACCOUNTS AND ELIGIBILITY

You may be required to create an account to make bookings. You agree to provide accurate and complete information and to keep your login details secure. You are responsible for all activity carried out through your account.

You must be at least 18 years old to create an account.

Where activities are booked for participants under the age of 18, the account must be created and managed by a parent or legal guardian in their own name. The parent or legal guardian is responsible for adding the child to their account and for providing consent and accepting any applicable waivers and terms on behalf of the minor.

4. BOOKINGS

Bookings are made through the Hurlands app or website. A booking is confirmed once payment has been successfully processed and confirmation has been issued.

You are responsible for ensuring booking details are correct at the time of booking.

Hurlands reserves the right to refuse, cancel or amend bookings where reasonably necessary, including for operational, safety or technical reasons.

5. ON-SITE CATERING AND HOSPITALITY SERVICES

Hurlands offers on-site catering, café, bar and hospitality services at its facilities. These services may be operated directly by Hurlands or in partnership with third-party hospitality providers.

Catering and hospitality services are not generally booked on a standalone basis through the Hurlands website or app. However, certain bookings, events or promotions (such as combined play and hospitality offerings or private events) may include catering or hospitality services as part of the overall booking.

Where catering or hospitality services form part of a booking, additional terms, house rules or conditions may apply.

Any personal data collected in connection with catering or hospitality services will be processed in accordance with Hurlands’ Privacy Policy.

Hurlands does not guarantee the availability of catering or hospitality services at all times and reserves the right to change, suspend or withdraw such services.

6. PAYMENTS

Payments are processed via third-party payment providers. Hurlands does not store full payment card details.

Prices are displayed at the time of booking. We reserve the right to change prices at any time, but changes will not affect confirmed bookings.

7. CANCELLATIONS, NO-SHOWS AND REFUNDS

Cancellations, refunds and no-shows are governed by the Cancellation & No-Show Policy, which forms part of these Terms.

Nothing in this section affects your statutory consumer rights under UK law.

8. USE OF FACILITIES AND CONDUCT

You agree to use the facilities safely and responsibly, comply with all rules and safety guidance, and treat staff and other users with respect.

Hurlands may suspend or terminate access, remove users from the premises or cancel bookings where behaviour is unsafe, disruptive or inappropriate.

Changing rooms and associated facilities must be used in accordance with on-site signage, any applicable policies, and instructions provided by staff. Users are expected to behave respectfully towards others at all times.

Hurlands reserves the right to manage access to facilities and to take appropriate action where use of facilities is inappropriate, unsafe, or causes distress to others.

9. COMMERCIAL USE OF THE PREMISES

Hurlands’ premises, facilities, courts, studios, communal areas, car park, website, app, social media channels and member communications may only be used for personal, recreational and Hurlands-approved purposes. Members, guests and visitors must not use Hurlands or its facilities for any commercial, promotional, professional or business activity without the prior written consent.

This includes, but is not limited to:

• providing, arranging or promoting private coaching, tuition, lessons, training sessions or similar services;
• filming, photographing, livestreaming or recording content for commercial, promotional or business purposes;
• displaying, distributing or leaving posters, banners, flyers, business cards, leaflets or other promotional materials;
• advertising, marketing or promoting any third-party business, event, service, product, venue, club, coach or organisation;
• approaching, soliciting or canvassing members, guests, staff or visitors for business, commercial or promotional purposes;
• using the Hurlands’ name, brand, logo, images, facilities or member community to promote any unauthorised product, service, business or event.

Hurlands may refuse or withdraw permission for any such activity at its absolute discretion. Any unauthorised commercial or promotional use of the premises may result in removal from the premises, cancellation of bookings, suspension or termination of membership, and/or recovery of any loss, costs or charges incurred by Hurlands.

Requests for express permission should be made in advance by contacting events@hurlands.com.

10. HEALTH AND SAFETY

Participation in activities at Hurlands involves physical activity and inherent risks. You are responsible for assessing your own fitness and ability to participate and for stopping if you feel unwell or unsafe.

Participation in activities at Hurlands is subject to acceptance of a Liability Waiver, Assumption of Risk and Consent Agreement. The full Liability Waiver is presented during the booking process within the Hurlands app and must be actively accepted before a booking can be completed. The Liability Waiver does not appear as a standalone policy on the website.

11. LIABILITY

Nothing in these Terms excludes or limits liability for:

– death or personal injury caused by negligence;

– fraud or fraudulent misrepresentation; or

– any other liability that cannot be excluded under UK law.

Subject to the above, Hurlands is not responsible for losses arising from use of the Services at your own risk, temporary unavailability of facilities or systems, or acts or omissions of third parties.

12. CCTV AND MONITORING

Hurlands uses CCTV and other monitoring systems at its facilities for safety, security, operational and dispute-resolution purposes.

Hurlands also operates video replay technology in designated playing areas (see “Video Replay Technology” section below).

Further information about monitoring and recordings is set out in the Privacy Policy.

13. VIDEO REPLAY TECHNOLOGY

Hurlands facilities may use video replay technology to enhance the playing experience. This technology allows users to capture and view short video clips of gameplay within designated areas of the venue (“Replay Content”).

By using the facilities, you acknowledge that video recording may take place in playing areas and that you, your guests and other participants may appear in such recordings.

Replay Content is primarily used to provide the core functionality of the service, including generating and delivering video clips to users.

Where activities take place as part of group sessions, events or social formats involving multiple participants, replay content may be made available to all attendees of that session, regardless of which court or activity they were participating in at the time of recording.

Replay Content may also be used for service improvement, analysis and operational purposes. Where Replay Content is used for marketing or promotional purposes (including social media), this will be carried out in accordance with our Privacy Policy and, where required, with appropriate consent.

Replay Content may be processed by trusted third-party service providers who support the delivery of this functionality.

Replay Content will be retained only for as long as reasonably necessary for the purposes described above and may be deleted or anonymised when no longer required.

Further information on how personal data is processed, including your rights, is set out in the Privacy Policy.

14. PERSONAL PROPERTY

Personal belongings are brought onto the premises at your own risk. Hurlands is not responsible for loss, theft or damage except where liability cannot be excluded by law.

15. INTELLECTUAL PROPERTY

All content on the website and app, including branding, text, images and logos, is owned by or licensed to Hurlands. You may not use or reproduce this content without prior written permission.

16. PRIVACY AND COMMUNICATIONS

Personal data is processed in accordance with Hurlands’ Privacy Policy.

Service-related communications are not marketing communications. Marketing communications are only sent where you have opted in and may be unsubscribed from at any time.

17. ACCESSIBILITY

Hurlands aims to make its website, app and facilities accessible to as many people as possible. Further information is available in the Accessibility Statement.

18. CHANGES TO THESE TERMS

Hurlands may update these Terms from time to time. Updated versions will be posted on the website and, where appropriate, notified to users.

19. GOVERNING LAW

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

20. CONTACT

If you have any questions about these Terms, please contact info@hurlands.com

HURLANDS CANCELLATION & NO-SHOW POLICY

This Cancellation Policy applies to all bookings made through the Hurlands mobile app (“Bookings”).

Nothing in this policy affects statutory consumer rights under UK law.

1. CANCELLATIONS BY THE CUSTOMER

Customers may cancel a Booking subject to the notice periods set out below.

The user’s card will be charged immediately on booking.

There is a 10-minute grace period from the time of booking during which any Booking may be cancelled. Where a cancellation is made within this grace period, the amount paid will be returned to the user in the form of virtual credits.

Cancellations made at least 48 hours before the scheduled start time will have monies returned to the user in the form of virtual credits where the user has booked an individual Pickleball or Padel court for private use, or returned to the user’s payment card for any other event.

Cancellations made less than 48 hours before the scheduled start time will not be refunded, unless otherwise required by law.

Virtual credits can be used to pay for any Pickleball, Padel, or Health and Fitness booking.

Where virtual credits are issued, they are non-transferable, have no cash value, and may be subject to an expiry period. Any applicable expiry period will be communicated to users at the time the credits are issued.

Where applicable, refunds or credits will be processed on the same day as the cancellation, subject to payment processor timescales.

2. NO-SHOWS

If a customer fails to attend a Booking without cancelling in advance (“No-Show”), a refund or virtual credits will not be issued, unless otherwise required by law.

3. CANCELLATIONS BY HURLANDS

Hurlands may cancel or reschedule a Booking due to circumstances including, but not limited to:

• Staff or instructor unavailability

• Facility or equipment issues

• Health and safety concerns

• Events outside Hurlands’ reasonable control

In such cases, customers will be offered a full refund to the original payment method or the option of virtual credits of equal value.

4. STATUTORY CANCELLATION RIGHTS

Where required by law, customers may have a statutory right to cancel within 14 days of purchase for certain contracts made online.

This right does not apply to Bookings for leisure activities provided on a specific date or at a specific time where the service takes place within the 14-day cancellation period.

5. REFUNDS

Refunds (where applicable) will be issued to the user’s original payment card.

Refunds will be processed without undue delay and, in any event, within 14 days of the cancellation being confirmed, subject to payment processor timescales.

Where a Booking is cancelled by Hurlands, refunds are processed immediately but may take up to 5 working days to be received by the user, depending on the card provider.

6. HOW TO CANCEL

All cancellations must be made via the Hurlands app.

Cancellations are effective from the time they are successfully submitted.

7. RELATIONSHIP TO TERMS & CONDITIONS

This Cancellation Policy forms part of Hurlands’ Terms & Conditions and should be read alongside them.

HEALTH AND FITNESS FOUNDER MEMBERSHIP 

1. PRINCIPAL TERMS

This agreement commences once you have completed the initial payment.

You will be entitled to all the rights and privileges set for the Type of Membership chosen.

Membership is personal to you and may not be transferred or shared.

Members are responsible for ensuring they are medically fit to participate in classes. Participation is at your own risk, subject to our legal responsibilities.

Your personal data will be processed in accordance with our Privacy Policy.

2. MEMBERSHIP SCOPE AND EXCLUSIONS

This membership includes access only to eligible Health and Fitness classes.

It does not include access to Padel court bookings, Pickleball court bookings, coaching sessions, racket hire, equipment hire, tournaments, events, or other paid activities unless expressly stated.

Excluded activities are Courses, Wellness Workshops, one-off events, paid workshops, retreats, Kids classes, and any activity specifically marked as excluded in the Hurlands app.

3. FAIR USE AND BOOKING RULES

Membership is intended for personal recreational use only and is subject to fair use.

Abuse of the booking system, repeated speculative bookings, commercial use, or behaviour that unreasonably restricts access for other members may result in suspension or termination.

We may apply reasonable booking limits from time to time to ensure fair access. The current limit is 7 future bookings.

We reserve the right to suspend or cancel membership where a member repeatedly books classes and fails to attend without cancelling in advance. As a guideline, repeated no-shows would normally mean 3 or more instances within a rolling 30-day period.

4. MEMBERSHIP FEES AND PAYMENTS

The first month’s membership fees are collected from you by us by Debit/Credit card at time of purchase.

Your second monthly membership fee will be collected one month after you joined, using the card you have on file. Subsequent collections for monthly membership fees will be collected monthly thereafter.

Membership fees are generally non-refundable except where required by law or expressly stated in these terms.

You must keep your contact details and payment information accurate and up to date.

5. FAILED PAYMENTS

If any monthly fee is returned unpaid your membership benefits are immediately suspended and you enter a 30-day grace period.

During the grace period, membership access remains suspended until payment is successfully collected.

You will be notified of the failed payment via email.

You can make any missed membership payments directly in the Hurlands app.

We will attempt to collect the payment again 2 days after a failed payment and again every 2 days for 30 days.

If the payment is successful within the 30-day grace period, you retain your membership benefits.

If the payment has not been made by the end of the 30-day grace period, your membership is cancelled.

If your membership is cancelled for any reason and you wish to rejoin, you will do so at the price and conditions prevailing at the time. You will not return to your previous price and benefits.

6. PRICE CHANGES

Membership fees may increase once per calendar year in line with the UK Consumer Prices Index (CPI), or any equivalent replacement index. We will give at least 30 days’ notice before any such increase takes effect.

We will give you at least 1 full months’ notice of any incoming price increase and will make it clear when the price increase will take effect and how much your membership will cost after the increase.

During this period, you will have your usual right to terminate your membership in accordance with these terms.

If you do not terminate the membership by the date given to you in the notice, then the price of your membership will increase in accordance with our notice.

7. MEMBER CANCELLATION

You may terminate your membership at any point in the “Membership” section of the Hurlands mobile app.

Your membership will remain in force until the day before your next payment is due, at which point it will automatically terminate.

8. HURLANDS TERMINATION RIGHTS

We may suspend or terminate membership immediately where a member breaches these terms, Hurlands rules, behaves abusively, fraudulently, or in a way that creates risk to staff or other members.

9. 14-DAY COOLING-OFF RIGHTS

If you purchase online, you have a legal right to cancel within 14 days.

If you have already used the membership during that period, we may deduct a reasonable amount for the services already used before issuing a refund.

VENUE SAFEGUARDING POLICY STATEMENT

PURPOSE AND SCOPE

Hurlands Ltd recognises our moral and statutory responsibility to safeguard and promote the welfare of all children (anyone under 18) and adults at risk. We are committed to ensuring our safeguarding practice reflects statutory responsibilities, government guidance and with LTA standards.

We are committed to prioritising the well-being of children and adults at risk and providing a safe and welcoming environment where they are respected and valued. We are alert to the signs of abuse and neglect and follow our procedures to ensure that children and adults at risk receive effective support and protection.

The purpose of this policy statement is to:

• Protect children and adults at risk (including children of adults who use our services) from harm
• Provide the necessary information to enable people to meet their safeguarding responsibilities
• Deliver good practice and high safeguarding standards
• Outline our commitment to safeguarding children and adults at risk

This policy applies to any person who plays, coaches, officiates, works, volunteers, or otherwise participates (or visits) at our venue.

RAISING A SAFEGUARDING CONCERN

Concerns should be raised to our Welfare Officer via toby@hurlands.com – 07590554086.  If they are unavailable or a safeguarding concern relates to them, the concerns should be referred directly to the LTA via https://safeguardingconcern.lta.org.uk/.

WE RECOGNISE THAT

• the welfare of children and adults at risk is paramount
• working in partnership with children, their parents/carers and adults at risk is essential in promoting their welfare
• all children and adults at risk, regardless of age, disability, gender reassignment, race, religion or belief, sex, or sexual orientation have an equal right to protection from all types of harm or abuse
• some children and adults at risk, including LGBTQ+ people, disabled people or people from ethnic minority communities, can be particularly vulnerable to abuse and additional measures and safeguards may be needed to ensure their welfare.

WE WILL SEEK TO KEEP CHILDREN AND ADULTS AT RISK SAFE BY

• promoting and prioritising their safety and well-being
• appointing a Welfare Officer with responsibility for safeguarding in our venue
• ensure everyone understands their roles and responsibilities in respect of safeguarding and is provided with appropriate induction and learning opportunities to recognise, identify and respond to signs of abuse, neglect and other safeguarding concerns relating to children and adults at risk
• safely recruiting and selecting staff, coaches and volunteers
• promoting and maintaining a positive safeguarding culture where people feel able to raise a genuine concerns and are confident they will be taken seriously
• ensure appropriate action is taken in the event of incidents/concerns of abuse and support provided to the individual/s who raise or disclose the concern
• ensure that confidential, detailed and accurate records of all safeguarding concerns are maintained and securely stored
• prevent the employment/deployment of unsuitable individuals
• ensuring that we have a process to deal with complaints and whistleblowing measures in place
• ensure robust safeguarding arrangements and procedures are in place for other activities, including coaching, competitions, holiday camps, social activities, online activity and social media, transportation and supervision

This policy was last reviewed on 20/07/26 and will be reviewed every three years (or earlier if there is a change in national legislation).

Chairperson Dan Corry: Date: 20/07/26

Welfare Officer Toby Elborough: Date: 20/07/26

EQUITY, DIVERSITY AND INCLUSION (EDI) POLICY

1. PURPOSE OF THIS POLICY

This policy sets out Hurlands Pickleball and Padel Club commitment to a culture of everyday inclusion and driving greater diversity and equitable outcomes in Pickleball and Padel . It outlines some of the ways in which we will work to bring this commitment to life. It sets out what our customers can expect of us, and holds us to account against, in the way we operate on a day-to-day basis.

2. WHO IS RESPONSIBLE FOR THE IMPLEMENTATION OF THIS POLICY?

While helping to build a culture of inclusion and drive greater diversity across Pickleball and Padel is everyone’s responsibility, the committee of Hurlands are individually and collectively responsible for ensuring that this policy is followed.

3. WHAT DOES THIS POLICY COVER?

This policy applies to all aspects of Hurlands work and to all people who work or volunteer for us as they conduct those roles, as well as anyone taking part in tennis related activity which Hurlands is responsible for.

4.WHAT IS MEANT BY EQUITY, DIVERSITY AND INCLUSION?

Equity is about working to achieve parity of outcome for people with different characteristics or from different backgrounds. It is different from equality. Equality assumes that everyone should be treated the same regardless of needs, experiences and opportunity. Equity is about recognising that not everyone starts from the same place and that sometimes targeted interventions are needed to give people the same chance of achieving a particular outcome, such as playing Pickleball and Padel regularly or becoming a coach.

Diversity is the mix of characteristics, experiences and other distinctions which make people different from one another. This can include differences in race, sex, religion, sexual identity, age, gender identity, socio-economic background or whether someone is disabled. Understanding this mix is vital to being able to make all people feel included.

Inclusion for all is the ultimate goal; it is a culture in which everybody can feel comfortable and confident to be themselves, no matter their visible or hidden differences. Diversity without inclusion means that people from more diverse backgrounds will feel excluded and so that diversity, and the benefits for tennis or an organisation which come with it, will not last.

5. COMMUNITY TO EVERYDAY INCLUSION, GREATER DIVERSITY AND MORE EQUITABLE OUTCOMES

Hurlands is fully committed to playing its part in opening Pickleball and Padel up. We will do this by building a culture of everyday inclusion and operating in a way which enables, encourages and values greater diversity and equitable outcomes for all, in all aspects of our sport, with the intention that the sport and our Venue reflect the diversity of the communities around us.

In order to achieve this, we will:

• Encourage equity, diversity and inclusion in every aspect of our work at Hurlands, recognising that it brings benefits to Pickleball and Padel and to the strength of our work both on and off the court.
• Create an environment for all customers and those in key roles which is free of bullying, harassment, victimisation and unlawful discrimination, promoting dignity and respect for all, where individual differences and the contributions of all are recognised and valued.
• Ensure that Hurlands is run in a positively inclusive way on a day-to-day basis, considering that people from different backgrounds and with different personal contexts have different needs to enable them to contribute fully to the organisation.
• Ensure our management team is appropriately equipped to embed a culture of inclusion by offering access to the LTA’s EDI training to foster a sense of collective responsibility and support their efforts in creating an inclusive environment.
• Ensure that our recruitment processes and policies enable and encourage people from all backgrounds to become part of Hurlands and/or its work. We will make decisions concerning roles within Hurlands based on merit, including the benefits of maintaining diversity across all individuals engaged in Hurlands work.
• Take seriously complaints of non-inclusive and/or discriminatory behaviour of all kinds in relation to any aspect of Hurlands work, on and off the court. We will deal with all such complaints in line with our published venue complaints policy [insert hyperlink here to complaints policy] and, where appropriate, in conjunction with the LTA Disciplinary and EDI teams centrally.

AGREEMENT TO FOLLOW THIS POLICY

The equity, diversity and inclusion policy is fully supported by the Hurlands Management team.

REPORTING AND BREACHES

If you are concerned about the behaviour or conduct of someone at Hurlands, someone representing Hurlands, or any other breach of this policy, please refer to the complaints policy.

APPENDIX 1: THE LAW AND TYPES OF UNLAWFUL DISCRIMINATION

The Equality Act 2010 is the main, overarching anti-discrimination law which Hurlandsis required to follow to help ensure that equality of opportunity is promoted across various groups and that diversity is at the heart of all that we do.

It is unlawful for Hurlands as an employer, potential employer, Pickleball and Padel venue and in relation to any of its functions to discriminate against persons directly or indirectly in membership, recruitment or employment because of age, disability, sex, gender reassignment, marriage, civil partnership, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation or religion or belief.

Direct discrimination involves intentionally treating someone less favourably than others because of a characteristic listed above, without a lawful exception.

For example, excluding a member from a tournament because of their ethnic background, or denying a job opportunity to a woman because she is pregnant.

Indirect discrimination occurs where less favourable treatment is not the main effect or objective of an action or decision. The nature of indirect discrimination is that the discriminatory effect can be an unexpected or unforeseen effect of a good faith decision.

For example, implementing a rule that all members wishing to compete in national league matches must attend early morning practices could disproportionately disadvantage older members or those with family commitments, as they may find it more challenging to attend at that time.

Disability discrimination is direct or indirect discrimination, any unjustified less favourable treatment because of the effects of a disability or impairment, and failure to make reasonable adjustments to alleviate disadvantages caused by a disability or impairment.

For example, a wheelchair Pickleball or Padel player who regularly participates in local tournaments is informed that the courts used for a competition do not have accessible entryways despite the player requesting reasonable adjustments, such as temporary ramps or an alternative court.

Harassment is where there is unwanted conduct, related to one of the characteristics outlined above (other than marriage, civil partnership, pregnancy or maternity) that has the purpose or effect of violating a person’s dignity; or creating an intimidating, hostile, degrading, humiliating or offensive environment.

For example, during practices and matches, a group of male members frequently make sexist comments, questioning a women’s abilities due to her gender.

Associative discrimination is where an individual is discriminated against, harassed, or potentially victimised because of their association with another individual who has a characteristic outlined above (other than marriage, civil partnership, pregnancy or maternity, however, pregnancy or maternity may fall within a sex discrimination claim because of association with a pregnant woman or a woman on maternity leave).

For example, a coach has caring responsibilities at home, and the organisation assumes that they will not be able to perform other duties, they are then overlooked for promotions, with the justification that “outside distractions” might interfere with their work.

Perceptive discrimination is where an individual is discriminated against or harassed based on a perception that they have a characteristic outlined above when they do not, in fact, have that characteristic (other than marriage, civil partnership, pregnancy or maternity).

For example, a young Pickleball or Padel player at a local club is perceived by some members to be gay, even though they do not identify as such.

Victimisation happens when an individual is mistreated, such as being denied participation in training or competition selection, because a person filed or backed a complaint or legal action under the Equality Act 2010. However, a person is not protected from victimisation if they acted with malice or supported a false complaint.

For example, a Pickleball or Padel player at a club observes that players who are less experienced or in lower teams are consistently given less favourable court times.

APPENDIX 2: RELATED POLICIES AND DOCUMENTS

Please also see the following documents for further context and information:

• [Insert hyperlink to Venue Complaints Policy]

CUSTOMER COMPLAINTS POLICY

At Hurlands Pickleball and Padel Club, we’re committed to delivering a great experience for every member and visitor. If something isn’t right, we want to know. All complaints will be treated seriously and professionally and we aim for a swift and fair resolution.

You can contact us directly at info@hurlands.com

HOW WE HANDLE COMPLAINTS

When you get in touch, we will aim to:

• Acknowledge your message within 24 hours
• Review the issue carefully, making sure we understand what has happened
• Respond fully within 72 hours wherever possible, reflecting our commitment to timely resolution
• Keep communication clear, respectful and solutionfocused, in line with our promise to maintain a professional response

Your feedback helps us improve the club and continue delivering the high standards our community expects.

Please be reassured

• That all complaints we receive will be reviewed
• Any serious issues will be escalated appropriately
• We will always maintain confidentiality

Escalating a complaint

The majority of concerns can be resolved directly with the Hurlands team, and we encourage you to contact us first at info@hurlands.com

There is no external regulator for general service complaints in sports clubs.

However, safeguarding concerns (relating to the safety or wellbeing of a child or adult at risk) can also be reported directly to the LTA Safeguarding Team, as they are the national governing body for Padel in the UK.

For all other issues, we will work with you directly to resolve the matter promptly and fairly.